How Solas Physical Therapy collects, uses, and protects your information — including your protected health information (PHI) under HIPAA.
Effective Date: May 1, 2026 · Last Updated: May 1, 2026This Notice of Privacy Practices describes how Solas Physical Therapy ("we," "us," or "our") may use and disclose your protected health information (PHI) and how you can get access to that information. Please review this notice carefully.
This notice applies to all health information collected by Solas Physical Therapy operated by Dr. Andrew Cisneros, PT, DPT, MS, located at 6633 N Mesa St, Suite 508B, El Paso, TX 79912. It covers information collected through our online booking system, phone and text communications, and in-person clinical encounters.
When you use our online booking system or contact us directly, we may collect the following information, which may constitute PHI when combined with your identity:
We do not collect payment card numbers, insurance information, social security numbers, or government identification through this system.
We use and disclose your PHI only as permitted or required by law. The primary ways we use your information are:
We use your PHI to provide, coordinate, and manage your physical therapy care. This includes reviewing your intake information before your evaluation, preparing a personalized treatment plan, and following up after sessions.
We use your contact information and appointment details to confirm, modify, or follow up on booking requests. As a cash-based practice, we do not submit claims to insurance companies, which significantly limits the number of parties who receive your information.
We may disclose your PHI when required by federal, state, or local law — including to public health authorities, law enforcement in specific circumstances, or in response to a court order or subpoena.
We will never sell your PHI. We will not use or disclose your PHI for marketing purposes without your written authorization. We will not share your information with employers or family members without your explicit consent, except as permitted by law.
You have the following rights with respect to your PHI. To exercise any of these rights, contact us using the information at the bottom of this page.
Solas Physical Therapy is required by law to:
We reserve the right to change this notice and our privacy practices. If we make a material change, we will update this page and the effective date above. Changes apply to PHI we already hold as well as PHI we receive after the change date.
If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights. You will not be penalized for filing a complaint.
Dr. Andrew Cisneros, PT, DPT, MS — Privacy Contact
Solas Physical Therapy
6633 N Mesa St, Suite 508B, El Paso, TX 79912
Phone / Text: (915) 318-7381
Email: andrew.cisneros16@gmail.com
To file a complaint with the HHS Office for Civil Rights, visit hhs.gov/ocr or call 1-800-368-1019.
This section covers how we collect and use information through the solaspt.com website — separate from the HIPAA-governed clinical information described above.
We use Google Analytics to understand how visitors interact with our website — which pages are visited, how long visitors stay, and how they arrived. GA4 collects anonymized usage data such as browser type, device type, and geographic region. It does not collect your name, phone number, or health information. You can opt out via Google's opt-out tool.
We use Microsoft Clarity to record anonymized session replays and heatmaps to understand how users navigate the site. Clarity may capture mouse movements, clicks, and scroll behavior but does not record passwords, payment data, or personally identifiable information entered into forms. Microsoft Privacy Statement →
Appointment requests submitted through our booking system are stored in Google Firebase Firestore, a secure cloud database operated by Google. This data is encrypted in transit and at rest. Google Cloud supports HIPAA compliance under a Business Associate Agreement (BAA), which we have executed with Google. Access to stored booking data is restricted to authorized personnel only.
Our website is hosted on Netlify, which provides HTTPS encryption for all pages. Netlify may collect standard server logs including IP addresses and request timestamps. These logs are used for security and performance purposes only.
Our website uses cookies and similar tracking technologies placed by Google Analytics and Microsoft Clarity. These are analytics cookies used to distinguish unique visitors and track sessions. They do not store health information or personally identifiable data.
You can control cookie settings through your browser preferences. Disabling cookies may affect some website features but will not prevent you from using the booking system or contacting us.
Booking request data (name, contact, appointment details, and condition description) is retained in accordance with Texas state requirements for healthcare records — a minimum of 7 years from the date of the last clinical encounter, or 7 years after a minor reaches the age of 18. After this period, data is securely deleted.
Website analytics data (GA4, Clarity) is retained according to each provider's default retention settings — typically 14 months for GA4.
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through the website. If you are a parent or guardian and believe your child has submitted information to us, please contact us and we will promptly delete it. For patients under 18, a parent or legal guardian must provide consent for treatment.
If you have questions about this Privacy Policy or our HIPAA practices, or wish to exercise any of your rights, please contact us:
Dr. Andrew Cisneros, PT, DPT, MS
Solas Physical Therapy
6633 N Mesa St, Suite 508B
El Paso, TX 79912
Phone / Text: (915) 318-7381
Email: andrew.cisneros16@gmail.com